Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website, use our mobile application, or access our trading services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, date of birth, residential address, nationality, and government-issued identification documents.

Financial Information: Bank account details, payment information, deposit and withdrawal records, and transaction history.

Trading Information: Trading activity, account balances, open and closed positions, trading history, and investment preferences.

Technical Information: IP address, browser type, operating system, device information, device identifiers, login activity, cookies, and application usage data.

Communication Data: Records of correspondence, support requests, emails, and other communications with us.

3. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain our trading services.
• Create, administer, and manage your account.
• Process deposits, withdrawals, and other transactions.
• Verify your identity and complete KYC and AML checks.
• Assess account activity and manage trading-related risks.
• Communicate with you regarding your account and our services.
• Provide customer support and respond to your requests.
• Improve the functionality, security, and performance of our website, application, and services.
• Detect, investigate, and prevent fraud, misuse, unauthorized access, and other unlawful activities.
• Comply with applicable legal, regulatory, accounting, and compliance obligations.

4. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party providers that support our operations, including payment processors, hosting providers, technology providers, identity verification services, compliance providers, analytics providers, and customer support systems.

Financial and Trading Partners: Banks, payment service providers, liquidity providers, trading infrastructure providers, and other parties involved in processing transactions or providing trading services.

Legal and Regulatory Authorities: Government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is required by law, regulation, court order, or legal process.

Business Transfers: Parties involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of our business.

With Your Consent: Other parties where you have provided permission for your information to be shared.

We do not sell your personal information.

5. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

These measures may include encryption, secure servers, access controls, authentication systems, security monitoring, and internal data-handling procedures.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain your account, fulfil the purposes described in this Privacy Policy, and comply with applicable legal, regulatory, accounting, anti-money laundering, fraud-prevention, and dispute-resolution obligations.

When personal information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable retention requirements.

7. Account and Data Deletion

You may request the closure and deletion of your account at any time by emailing support@prixmo.com with the subject line:

DELETE MY ACCOUNT

After receiving your request, we may ask you to verify your identity to protect your account and prevent unauthorized deletion requests.

Following successful verification, access to your account will be terminated, and personal information that is not required for legal, regulatory, security, fraud-prevention, dispute-resolution, accounting, or anti-money laundering purposes will be deleted or anonymized within 30 days.

Certain information may be retained after account deletion where required by applicable law or regulatory obligations. This may include:

• Identity verification and KYC records.
• Transaction and payment records.
• Deposit and withdrawal history.
• Trading activity and account records.
• Compliance and risk-assessment information.
• Communications and support records.

Retained information will only be used for legal, regulatory, audit, security, compliance, or dispute-resolution purposes and will be deleted or anonymized after the applicable retention period expires.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, maintain account security, remember your preferences, analyse website and application usage, and improve our services.

Cookies are small files stored on your device. You may manage, restrict, or disable cookies through your browser or device settings.

Disabling certain cookies may affect the functionality or availability of some parts of our website, application, or services.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Request a portable copy of your information.
• Withdraw consent where processing is based on consent.
• Submit a complaint to an applicable data protection authority.

These rights may be limited where we are required to retain or process information to comply with legal, regulatory, contractual, fraud-prevention, or anti-money laundering obligations.

To exercise your rights, contact us at support@prixmo.com.

10. International Data Transfers

Your information may be transferred to, stored, or processed in countries outside your country of residence.

Where required, we implement appropriate contractual, technical, and organizational safeguards designed to protect transferred information in accordance with applicable data protection requirements and this Privacy Policy.

11. Third-Party Links and Services

Our website or application may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, availability, or content of third-party services.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18 or under the minimum legal age required to use trading services in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from an individual who is not legally eligible to use our services, we will take reasonable steps to delete or restrict that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, legal obligations, or regulatory requirements.

Any updates will be published on this page with a revised Last updated date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

14. Contact Us

For questions, concerns, account-deletion requests, or complaints regarding this Privacy Policy or our handling of personal information, contact us at:

Email: support@prixmo.com
Website: www.prixmo.com